Your QuickBooks company is no longer connected to Atrovia. Nothing in your books was changed, and nothing was deleted.
The reports and history we already built stay in your account — your margins, costs and past periods are still there. They simply stop updating, and any figure that was measured from your books is now as of the date you disconnected rather than current.
Some things will change while you're disconnected:
We'd rather show you a figure marked as of 12 September than a confident-looking number that quietly stopped being true.
Disconnecting stops the flow. It doesn't erase what we already have — some businesses disconnect temporarily and want their history waiting when they come back.
If you'd like the financial data we retrieved deleted, email admin@atrovia.co and we'll remove it and confirm when it's done. Details in our Privacy Policy.
Reconnecting takes about a minute, and the history we already built stays intact.
A disconnection can also happen when a QuickBooks admin removes the app, or when an authorisation expires. If this is a surprise, check with whoever administers your QuickBooks company — and if it still doesn't add up, email admin@atrovia.co and we'll look at what happened.